Case Studies

Forrest Medical Centre – Strengthening Resilience and Trust in a High-Pressure Setting

How one practice reduced stress, rebuilt trust, and improved teamwork under pressure.

Snapshot

Organisation

Large GP Practice

Challenge

Workforce under pressure from rising demand and emotionally challenging roles

Approach

Targeted half-day resilience and teamwork session

Outcomes

Greater confidence, stronger collaboration, improved resilience across the team

Our Approach

We spent time with managers and staff prior to the session to understand their shared pressures and perspectives, ensuring we developed a session that met their needs. The resulting half-day workshop focused on:

Building Resilience – Tools for managing stress, maintaining energy, and setting boundaries.
Strengthening Teamwork – Frameworks to build trust, values, communication and collaboration.
Balancing Workload – Strategies to prioritise, delegate, and manage competing demands.
Handling Difficult Interactions – Approaches for staying calm and constructive under pressure.